Oh noes, the internets are down!!

For the last few days, internet service has been terrible at my end and I could not get online. Tata Indicom VSNL at its best. And when I tried to call in to their customer service, I realized how utterly miserable that company is. Not only do you get put on hold, but while on hold they have the most astonishingly irritating music that they play at an ear-shattering volume, and interrupt it every few seconds to announce, “Tata Indicom, the best way to connect to the Internet”, “We know your time is valuable and appreciate the time you have taken to call us”, “Please continue to hold as our customer service executives will be with you shortly”, and other such inane bullshit.

Tata Indicom is a pathetic, worthless, vile corporation run by a gang of stupid cretins whose head honcho must be a lobotomized comatose moron if this is the best that it can do.

September 15, 2008 - Posted by Atanu | Random Draws

9 Comments »

I advice you follow abdul kalam’s precious suggestion. ” Dream , dream…only then India will become superpower “.

Recently , you might be aware , 2 Indian Airlines pilots put that into practice. They slept well and bingo! The plane landed safely!!

Sarcasm off/

Comment by Vaidehi | September 15, 2008 | Reply
At least when you do get to a customer service representative, they are a native speaker of your language. 😉

Comment by Ike | September 15, 2008 | Reply
No, Ike, most business in cities is conducted in English. However, but for one or two percent of Indians, English is not a native language. My mother tongue is not shared by the majority of Indians, and indeed, no Indian’s mother tongue is shared by a majority of Indians. So in all probability, if the customer service person were to speak to me in his or her mother tongue, it would be a very brief conversation.

Comment by Atanu Dey | September 16, 2008 | Reply
(I know… sometimes it’s fun to play the Ugly American.)

Comment by Ike | September 16, 2008 | Reply
Atanu ,u fell for a big name , instead u should try internet connection with u r local cable wallah ,he is prompt and efficient.

Comment by pankaj | September 16, 2008 | Reply
Pankaj, it’s the only game in town where I live. Lack of competition, sunk costs, switching costs, etc, lead to the unfortunate fact that I have to be a Tata Indicom customer.

Comment by Atanu Dey | September 16, 2008 | Reply
Possibility of this type of service issues are at most of the places…. as indians we are not willing to pay for service as it’s not visible compared to products. And Service providers are taking it for granted….:)

Comment by vidyasagarp_2000 | September 16, 2008 | Reply
I can only hope that you have used any of the above 2, else

1) http://203.196.226.162:7777/myaccount/NonTataIndicomComplaintAction.do

2) Send a snail-mail to
any of the below @
Bombay House, Mumbai

Mr. Ratan N. Tata
Designation : Chairman

Mr. Anil Sardana
Designation : Director

Mr. N. S. Ramachandran
Designation : Independent Director

Mr. Arunkumar R. Gandhi
Designation : Director

Mr. S. Ramadorai
Designation : Director

Prof. Ashok Jhunjhunwala
Designation : Independent Director

Mr. Nadir Godrej
Designation : Independent Director

If what I’ve read about them is true, they should be taking a look @ this.

3) Buy a share of Tata Indicom Maharshtra Limited, Attend the Share Holder’s meeting and fire your angst on them.

If itsoothes, bear with it. Every second Internet-User faces your problems, only that we don’t vent out our heart-burns.

Thanks,
Mallik.

Comment by mallikarjunasj | September 16, 2008 | Reply
I had Tata Indicom’s net conn too and I don’t want to go through the horror again! Though I had other options, I somehow fell into their marketing trap and took a pre-paid connections. Pathetic network, even worse customer service and to top it all, their helpline.

So, I can perfectly understand the agony you are going through!!

But Atanu, how do you think they are surviving in this competitive market? Is everyone offering poor services then?!

Comment by euphoricindian | September 16, 2008 | Reply